Communications

Communications is staffed 24 hours a day, 7 days a week by Communications Operators, who are full-time civilian personnel. While on duty, the shift commander directly supervises the Communications Operators. The Communications/Records Supervisor is responsible for scheduling, training and other administrative management of Communications Operators.

Responsibilities of a Communications Operator include communicating via radio with patrol officers, security officers and CSOs for emergency and non-emergency police services; using computer and teletype operations for criminal justice information; answering telephone calls; serving walk-in customers; and accessing police computer software for entry and retrieval of information for patrol shift operations. Communications Operators also work in the Records Unit, and all Communications Operators must have Missouri Uniform Law Enforcement System (MULES) and Association of Public Communication Officials (APCO) certification.

Communications Operators are often the first contact a person makes with MUPD. Therefore, professionalism is important. A Communications Operator’s ability to remain calm and professional during periods of intense stress is essential to completing their duties and ensuring the safety of all patrol personnel.

Records

The Records Unit is responsible for filing and maintaining all reports of crimes and incidents generated by MUPD. Open records requests shall be made through the Custodian of the Records of the University of Missouri System.  Requests for accident reports can be made at: https://buycrash.lexisnexisrisk.com/.  The Records Division also distributes copies of police reports, which can be obtained from 7 – 11 a.m. and from noon – 4 p.m. Monday – Friday. NOTE: copies are distributed for a small fee.